With over 40 years of experience, Hitachi has developed an extensive range of maintenance services designed to reduce downtime and increase equipment reliability. Whether you are using our services for hydraulic excavators, wheel loaders, road construction machines or mining machinery, we are dedicated to keeping your equipment working efficiently and safely.
Preventive maintenance and service is the best way to ensure a long life for your equipment. We can help you define a plan for maintenance activities that meet your specific requirements, and perform them on time.
Scheduled maintenance activities include lubrication, inspection, and testing of critical parts for optimum performance. Our service engineers will visit your site to execute maintenance activities and report the results to you.
Select parts are engineered to deliver exceptional durability, strength and quality that will keep you working longer. These parts are backed by our manufacturer’s warranty.
Genuine parts are guaranteed for a minimum of one year to provide peace of mind and extend the life of your machine.
Our support team is ready to answer your questions and offer solutions to your challenges, helping you stay productive while reducing your total cost of ownership (TCO).
Exiida Remote Monitoring for Heaters, Coolers and Air Conditioners
For more than 20 years, our exiida remote monitoring service has been delivering a number of benefits that help you minimize downtime from heating, cooling and air conditioning systems. With mpdr hitachi this service, you can get an early warning of fault alarms and initiate repair work immediately, reducing downtime to an absolute minimum.
In addition to monitoring your equipment, our service also includes predictive diagnosis for detecting malfunctions before they occur. This predictive diagnostics system, HiPAMPS, provides you with a proactive approach to maintenance.
XSi is a lower-cost, independent HDS Hitachi unified storage maintenance provider for legacy hardware (post-warranty, EoL, and EoS). Its 24x7x365 Call Center and case management portal powered by ServiceNow enable you to focus on your core business operations, rather than spending time and resources on complex, escalating HDS support issues.
The XSi team will work with you to develop customized service level agreements that reflect your unique needs and expectations, while maintaining consistent SLAs to ensure you receive responsive HDS service at the lowest possible cost.
Our service is designed to keep your equipment up and running, regardless of the weather or environment. We use a combination of advanced technologies and industry-leading expertise to improve your machine’s operation and reduce its overall TCO.
ConSite OIL, a new service for ultra-large hydraulic excavators, helps customers monitor the oil level of their equipment. It uses a smartphone camera to take photos of the oil level and automatically creates inspection reports for the customer or service personnel.
With Hitachi Global Data Integration, you can visualize the status of your products as they are in transit, and take steps to recover them if necessary. This prevents loss of revenue due to production line downtime and ensures the safety and security of your goods.